Frequently Asked Questions

Most projects are completed in 2–4 weeks from kickoff. Larger or more complex sites may take longer. We'll give you a clear timeline during your consultation so there are no surprises.

We can work with whatever you have. If you have existing text, photos, and branding, we'll integrate them beautifully into the design. If you're starting from scratch, we can guide you on what to write or recommend a copywriter we trust.

Additional pages can be added to your design package at a reasonable cost. We'll discuss your exact needs during the consultation and provide a custom quote. Most small-to-medium business sites fit comfortably within 5–10 pages.

Absolutely. Every site we build is fully responsive and tested on phones, tablets, and desktops. With over 60% of web traffic coming from mobile devices, this isn't optional — it's foundational.

Yes. We regularly work with businesses that have outgrown their current site. We'll audit what you have, keep what works, and rebuild the rest. Your existing domain, content, and SEO rankings are preserved through the transition.

Yes, 100%. The design and content are yours. If you ever decide to leave, we'll provide all your files, and you're free to host them wherever you'd like. No lock-in, no hostage situations.

DIY website builders are fine for hobby sites or getting something online quickly. But if your business depends on its website — if you need to rank in Google, convert visitors into clients, and project professionalism — custom code consistently outperforms platform templates. You get faster load times (which Google rewards), cleaner SEO structure, and a site built around your specific goals. You also own everything outright, with no ongoing platform fees and no limitations imposed by someone else's system. The hidden cost of DIY is real too: non-developers often spend dozens of hours fighting tools that weren't built for them.

We don't build full e-commerce stores (no WooCommerce or Shopify-style checkout flows). For simple product showcases or service booking pages, we can absolutely help. For a full online store with cart, checkout, and inventory management, we recommend Shopify or Square — and we can integrate a buy button or booking link into your custom site.

Yes. Up to 2 content updates per month are included in our hosting plan — just send us what you need changed and we'll handle it. For clients who want to make edits themselves, we can discuss self-service options during your consultation.

Additional revision rounds can be purchased if needed. We'll always discuss the scope with you before any extra billing — no surprises. In practice, most projects wrap up comfortably within 2 rounds.

We build custom websites using hand-written HTML, CSS, and JavaScript — no WordPress, Wix, or page builders. Your site is lean, fast, and free from plugin vulnerabilities. For forms, we use Formspree for reliable delivery without server-side code.

Every site we build is structured for strong on-page SEO: semantic HTML, proper heading hierarchy, meta tags, canonical URLs, structured data (schema.org), a sitemap, and fast load times. We don't offer ongoing SEO management or paid search campaigns, but we set you up for success so your site is discoverable from day one.

Tell us early — the sooner we know, the easier it is to change course. Your project includes 2 full rounds of revisions, plus an initial concept presentation before any development work begins. If we've missed the mark, we'll dig into what's not working and present alternatives. We've never left a client with a site they didn't like.

All of our servers are located in Canadian data centres. As a 100% Canadian-owned company, we keep all data within Canada — simplifying your privacy obligations under PIPEDA and keeping it out of reach of foreign data access legislation. Canadian hosting also means faster load times for your visitors.

Our hosting plan includes: Canadian server hosting with 99.9% uptime, SSL certificate, daily automated backups, security monitoring and patches, performance optimization, up to 2 content updates per month, and priority email and phone support. Everything you need, nothing you don't.

Our monitoring systems detect issues within minutes, and our team responds immediately. Most issues are resolved before you even notice. In the rare event of extended downtime, we'll keep you informed every step of the way and work until it's resolved.

Yes. Our hosting is month-to-month with no long-term contracts. If you decide to move on, just give us 30 days' notice and we'll help you transition smoothly, including providing all your files and assisting with the migration.

We can help you register and configure your domain, though the domain registration fee (typically $15–$20/year for a .ca domain) is separate from our hosting. We recommend registering the domain in your name so you always maintain full ownership.

We provide access to our privacy-focused Plausible Analytics dashboard, which shows you visitor counts, top pages, referral sources, and geography — without any personal data collection. You'll see real numbers that tell you how your site is performing, and we include performance check-ins in our monthly hosting support.